As of April 16, 2020 SARS-CoV-2 Response

We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.

PC / Mac Feature Comparison

Go Connect Version 3.1



Presence Functions Office Office Plus CRM Office CRM
Extension presence view
User presence view
Combined presence view
Users photo in presence / combined view
Customised presence view
Own Caller/Called party details
Other user Caller/Called party details
Set availability status
Set out of office (absence) message
Set features (Forward or DND)
Set availability "until" time
Progressive search of users in presence window
Show on the map (available with Android version of mobile client)
Send Email from Presence user/combined view details
Call control Office  Office Plus CRM Office CRM
Transfer calls to groups and speed dials from Presence window
Transfer to address book look ups
Other extension answer
Hang up
Configurable "F" buttons-Hotkeys
Preferred device selection
Directory Services Office Office Plus CRM Office CRM
Shared Address Book
Individual search of connected address books
Simultaneous search of multiple address books
Microsoft Outlook incoming call contact searching
Active Directory (LDAP)
Call History (50 calls per page) (1 page)
View other users' call history
Call History for shared contact
Microsoft Outlook calendar name integration
Display number type in Address Book
Call History search filter
Name/Number search from system tray
Contact photo in search contact results
Contact photo in Call History contact results
Email from search contact results
Dialling Office Office Plus CRM Office CRM
Microsoft Outlook dialling integration
Dialling from browser page
Dialing from Call History
Dialling from clipboard
Dialling from applications
Dialling from TAPI enabled applications
Focus Dialling
Advanced dialling rules
Messaging Office Office Plus CRM Office CRM
Chat Messaging
Chat messaging history
Search messages
Delete messages
Chat messaging display options (rich text)
Multiple recipient messaging
Multiple Chat Sessions
Group chat sessions
SMS Messaging
Functionality Office Office Plus CRM Office CRM
Call Preview window with call control
Chat message notification Preview window
Multi language
PC selectable ring tone
PC sound mute on call activity
Import and export of dial configuration settings
Hot desking
Name of the original called party display after it is forwarded (DDI)
Security Policies
Event driven application launch (call events)
IP Camera integration
Support for Citrix and Terminal services
Prompt user for extension number
Notes in Preview window
Multi-Site Time Presentation
Skype for Business client Integration (Update state with on call)
Skype for Business client Integration (Call using deskphone)
Docking Presence window (Windows 8 and 10 Only)
Online help(?)
Availability actions
Activity auto-sensing
All-device caller preview
Preview Window screen re-positioning
Tray menu icon updates according to availability
External LED Support (Kuando Busylight and Embrava Blynclight)
Enhanced Functionality Office Office Plus CRM Office CRM
Active Directory / MS Exchange integration
Multi-Site / Federation integration