System Requirements

Minimum Server Specifications-Small Single Site

These minimum server specifications are valid for the following parameters:

  • Single site
  • Up to 30 trunks
  • Up to 500 calls per hour
  • Up to 50 extensions / users

Supported Operating Systems

  • Windows Server 2019 Desktop Experience Edition
  • Windows Server 2016 Desktop Experience Edition
  • Windows 10 (Desktop mode)
32 bit and 64 bit

Note: Go Connect is not supported on a Windows server that is also configured as a Windows domain controller.

Minimum Hardware Requirements

  • Processor:As advised by Microsoft for Windows Operating Systems specified above
  • 4GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)

Virtual environments are supported e.g.VMware, Hyper-V.

Note: A small single site server installation may co-exist with other applications on a shared server. However, if the machine experiences performance issues then a dedicated server should be used.


Minimum Server Specifications-Medium Multi Site

These minimum server specifications are valid for the following parameters:

  • Up to 6 sites
  • Up to 150 trunks across combined sites
  • Up to 2000 calls per hour
  • Up to 400 extensions / users

Supported Operating Systems

  • Windows Server 2019 Desktop Experience Edition
  • Windows Server 2016 Desktop Experience Edition
  • Windows 10 (Desktop mode)
32 bit and 64 bit

Note: Go Connect is not supported on a Windows server that is also configured as a Windows domain controller.

Minimum Hardware Requirements

  • Processor:As advised by Microsoft for Windows Operating Systems specified above
  • 4GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)

Virtual environments are supported e.g.VMware, Hyper-V.

Note: A dedicated server is required for medium server installations.


Minimum Server Specifications-Large Multi Site

These minimum server specifications are valid for the following parameters:

  • Up to 10 sites
  • Up to 300 trunks across combined sites
  • Up to 4000 calls per hour
  • Up to 1000 extensions / users

Supported Operating Systems

  • Windows Server 2019 Desktop Experience Edition
  • Windows Server 2016 Desktop Experience Edition
  • Windows 10 (Desktop mode)
64 bit only

Note: Go Connect is not supported on a Windows server that is also configured as a Windows domain controller.

Microsoft SQL Server Requirements

  • SQL Server 2008 R2
  • SQL LocalDB*
Call history would need to be restricted to 14 days if SQL LocalDB used.

Minimum Hardware Requirements

  • Processor:As advised by Microsoft for Windows Operating Systems specified above
  • 4GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)

Virtual environments are supported e.g.VMware, Hyper-V.

Note: A dedicated server is required for medium server installations.


Go Connect PC Client

Supported Operating Systems

  • Windows 10 (Desktop mode)

Note: Terminal Services / Citrix are not supported with Go Connect Softphone.

Minimum Hardware Requirements

  • 1.8 GHz Pentium-class processor
  • SVGA display
  • 2GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse

Note: ultra-wide monitors not supported


Go Connect Mac Client

Supported Operating Systems

  • macOS Version 10.14: Mojave
  • macOS Version 10.13: High Sierra
  • macOS Version 10.12: Sierra

Minimum Hardware Requirements

  • Mac with an Intel processor
  • SVGA display
  • 1GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse

Go Connect Attendant PC Client

Supported Operating Systems

  • Windows 10 (Desktop mode)
32 bit and 64 bit

Minimum Hardware Requirements

  • 1.8 GHz Pentium-class processor
  • SVGA display
  • 2GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse

Maximum Operators per Server

  • Up to 6 Go Connect Attendant on a small site
  • Up to 8 Go Connect Attendant on a medium site
  • Up to 10 Go Connect Attendant on a large site
Note: Terminal Services / Citrix are not supported with Go Connect Attendant

Unified Communicator Mobile Client

Supported Operating Systems

  • Android 9.0 or later
  • iOS 12.0 or later
Note: Please be aware that Huawei devices are currently unable to initiate calls through Dial Through.

Go Connect TAPI driver

Supported Operating Systems

  • Windows 10 (Desktop mode)

Minimum Hardware Requirements

  • 1.8 GHz Pentium-class processor
  • SVGA display
  • 2GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse

Salesforce Adapter

Supported Operating Systems

  • Windows 10 (Desktop mode)
32 bit and 64 bit

Supported Browsers

  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox
  • Opera
  • Safari

License Type

  • Go Connect CRM

Web Dialing

Supported versions

Browser Supported versions Extension / Add-on
Microsoft Edge Legacy (PC) 87.X Telephone Number Detection 1.2.5
Google Chrome (PC and Mac) 86.X Telephone Number Detection 1.2.5
Mozilla Firefox (PC) 86.X Telephone Number Detection 1.2.5
Opera (PC and Mac) 72.X Telephone Number Detection 1.2.6
Safari (Mac) 11 Telephone Number Detection 1.2.6