Deployment -> Mobile Handsets

The Go Connect Mobile client (Android devices), can be preconfigured and automatically deployed using this screen. Known as "provisioning", this process automatically registers the mobile device on the Go Connect Server.

Mobile window

Add button

Add button

To add a mobile handset to the list, the system administrator will have to go through the following steps:

  1. Enter the unique mobile device's IMEI number in the "Short name".
  2. Enter an appropriate name into the 'Name' text box as shown on the screenshot. Please do not change the Short name.
  3. Specify which user will be using this mobile device by clicking the User 'Select' button to open a list of telephony users. Select the appropriate user and click the 'Save' button.

Once this information has been entered, click the 'Save' button. Then, when the user installs and configures the Go Connect Mobile client on their Android device, the only piece of information they will need to enter is the IP address to access Go Connect Server. Go Connect Server will recognize the device's CLI and apply the settings contained within the record you just created to Go Connect Mobile on that device.

The remaining text boxes are read-only and will display the specified information if the connection between the mobile device and Go Connect Server is successful.

Another way of configuring the Go Connect Mobile involves cooperation from both the mobile user and the system administrator:

  1. Give the Go Connect Mobile user the Go Connect Server IP Address (with TLS port) and enter it in the Go Connect Mobile "Login screen". Then click "Next" and Go Connect Mobile will try to register on the server.
  2. Go Connect Server will look for the matching credentials of this particular device, if it doesn't find it, it will then create a new entry (Mobile's unique IMEI number) on the "Mobile handset" screen.
  3. System administrator will then need to configure the new entry on the "Mobile handsets" screen with the previously prepared name and selected Go Connect user for this particular Go Connect Mobile client.
  4. Once the details have been entered in, the user will need to click on the "Refresh" button on the mobile device which will complete the registration and provisioning process.

The third and final way of configuring the Go Connect Mobile is by allowing the mobile user to manually setup the device (assuming that the user, deskphone and mobile extensions already exists on the Go Connect Server):

  1. At first Go Connect Mobile user will need to enter the Go Connect Server IP Address with the TLS port number (e.g.
  2. In the next step the user will need to enter the username, deskphone extension, mobile extension and password. Note: For this method of set up a password must be manually preconfigured against the Go Connect user by the Go Connect Server administrator.
  3. Assuming that the entered information is correct the Go Connect Server will accept the credentials and register the Mobile device.

Edit button

Edit button

The mobile handsets that have already been created can be administered from this page by selecting them in the list and clicking the 'Edit' button.

Remove button

Remove button

To delete a mobile handset, select it from the list and click on the 'Remove' button.



You can search for listed mobile handsets by entering text into the 'Search' box. The search function looks through the information in the item list.

Go Connect Mobile Preparation and Information


To use Go Connect Mobile, a Go Connect Mobile license must be installed on the Go Connect Server. A license is required per user and can be obtained through the appropriate channel in the normal way.

Note: To enable the Dial Through functionality associated with the application, your telephone system must be licensed and configured for DISA / auto-attendant features.


For the Go Connect Mobile to be fully functional your PBX needs to be configured for Mobex; your PBX maintainer will be able to help you with this.


Go Connect Mobile features such as Presence, Messaging and shared directory search require a data connection between the mobile client and Go Connect Server. Unless a private network connection is available, your firewall/security software should be configured to allow Go Connect Server access to and from the internet. Go Connect Mobile clients supporting TLS connections use TCP port 21051 to connect to the server. Clients not supporting TLS (e.g. Unified Communicator for iPhone) connect using port 21050.

TLS – Transport Layer Security

Transport Layer Security (TLS) is an enhanced version of SSL which is used to encrypt the data stream between Go Connect Mobile and Go Connect Server. By default, Go Connect Mobile connects through TLS on port 21051.

Mobile handset example

Note: If the client cannot connect on port 21051 it will attempt to make an un-encrypted connection on port 21050. To check if the mobile uses TLS, go to Go Connect Server (Sessions tab) and check on the list of connected devices if the mobile uses TLS connection.

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